The format of the Phone Number is controlled by Locale + LOV’s.
For Eg : If you want Phone Format for China to be displayed in the following format :
123 1234 1234
Do the following changes.
Navigate to Administration – Data screen > Locale view
Query for Locale Code to CHS,
Make sure the international Dialing code is updated properly. (In this example it is +86)
Now navigate to Administration – Data Screen > List of Values and Query for PHONE_FORMAT
Add an entry in Phone format with the below values :
Type : PHONE_FORMAT
Display Value : 000 0000 0000
LIC : 000 0000 0000
Order = 86 (Country code of China in this example)
Language = CHS
Clear cache and Restart Siebel Server to see the results.
Note : Old values will not automatically change, this will be applicable only for new values created from UI.