This error message happens in local client because of missing User agent details. For server the user agents get added as part of seed data.
For local, follow the below steps and add the user agent and capabilities:
- Go to SiteMap (shortcut: control+shift+A)
2. Click on Administration – Web Browser > Browsers
3. For new SI browsers (e.g. Chrome, Mozilla, Safari): If not present, create a browser with the name “Mozilla 5.0” and with the following capabilities:
a. Set the “User-Agent” capability to “Mozilla/5.0”
b. Set the “Accept” capability to “image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, */*”